RETURNS

We are sure you will be satisfied with our products, but in case you want to return them you have 14 days from the day of purchase to start the return process. All the returns have to be shipped to our address below and the refund is made after we get the products back and check if they are in the original condition. Shipping is not covered by Twlinch, but please select a safe shipping method with parcel tracking to be safe.

We accept all returns except custom products (vinyl records or slipmats). If the custom product is damaged we still give you the chance to return it and we replace your product with a new one.

Return steps:

  1. Go to the RETURNS page and submit your return.
  2. Ship your product to the address below. We don’t cover shipping costs. Keep your proof!
  3. When we receive the product we will check and refund you in full
  4. You will be refunded as soon as your return has been fully processed and the returned items are in original condition. It can take up to 10 days.

Return address:

Twlinch Records
Grilceva ulica 5
5280 Idrija
Slovenia

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